The impact of third-party employees’ job satisfaction on productivity: a case of Gold Fields Ghana Limited

Abstract

In this era where cost-cutting is the anthem of many organizations, outsourcing some functions of organization’s business has now become the order of the day in the pursuit to cut down operational cost. In this same light, Gold Fields Ghana Limited has outsourced some of its activities to other contractors who are termed as third-party contractors, who aid the company to achieve it targets through their efficiency and effectiveness with regards to the outsourced jobs given them. This research was to ascertain the impact of third-party employees’ job satisfaction on productivity of Gold Fields Ghana Limited as a parent company. Primary data was collected through self-administered questionnaire while factor analysis was used to determine which of the job satisfaction factors was of much importance to the third-party employees. Multi linear regression was also used to estimate the impact the third-party employees’ job satisfaction has on productivity at Gold Fields Ghana Limited (GFGL). After analysing the eight (8) job satisfaction factors, it was found that the third-party employees recognise pay and benefits as an important factor that makes them satisfied about their job, followed by recognition, working environment company management and policy, personal growth and development, and job responsibility and authority. It was also found that there is a positive significant relationship between the intrinsic and extrinsic factors of job satisfaction and productivity. The study concluded that the job satisfaction of third-party employees at GFGL impacts GFGL’s productivity and its therefore prudent for GFGL not to only focus on its mainstream employees only but to also take into considerations the job satisfaction of these third-party employees.