Abstract:
Electronic banking, often known as e-banking, offers clients the chance to access financial
services using advanced electronic devices, which is in line with the efficiency that
customers demand from the banking industry in the modern world. It is abundantly obvious
that e-banking may provide clients with quick and more dependable services for which they
may be considerably happier than with a manual banking system. This increases customer
satisfaction, which is defined as a person's sensation of delight or disappointment caused by
a comparison between a product's perceived performance or outcome and the consumer's
expectations. The purpose of this study is to analyze the influence of electronic banking on
customer satisfaction at private commercial banks in Tarkwa Nsuaem municipality. This
study investigates how banks in other countries have effectively incorporated these e
banking technologies in their day-to-day operations to the best of their ability in order to
achieve consumer satisfaction. It used the quantitative research design technique to address
the research questions, with the study objectives as its guide. It explores how banks in other
countries have effectively incorporated these e-banking technologies in their day-to-day
operations to the best of their ability in order to achieve consumer satisfaction. It used the
quantitative research design technique to address the research questions, with the study
objectives as its guide.
