Abstract:
The study investigates the factors affecting employee engagement and retention in the
Tarkwa Nsuaem Municipal Assembly. It uses Herzberg's Two-Factor Theory and Equity
Theory as frameworks and a quantitative methodology with a sample size of 118 individuals.
The results show that employees are dissatisfied with the methods used to reward and
recognize their efforts, which are considered hygiene elements. The lack of proper
availability of these components may lead to reduced motivation. Employees have an
impartial impression of training and job prospects, contradicting Herzberg's concept.
Motivation is positively correlated with empowerment and participation in decision-making
processes. Positive employee-employer relationships prioritize transparent communication
and equitable treatment. The study also highlights the importance of reward and recognition,
training and career development, and work-family support in fostering employee happiness
and well-being. Retention rates are influenced by age and education levels, with older
workers showing unique incentives and higher education levels boosting job satisfaction.
Recommendations include enhancing incentive and recognition protocols and actively
engaging staff in decision-making procedures to boost motivation and retention in public
sector entities, particularly Municipal Assemblies.
