Abstract:
This study investigated the Managers’ Perceptions of the Impact of Management
Information Systems on the Effectiveness of Rural Banks: A Case Of Fiaseman Rural Bank
Ltd. The study design used was a descriptive cross-sectional survey. A descriptive and
diagnostic research study strategy were also employed to facilitate data collection and
interpretation. The research objectives were; to examine the benefits of management
information systems; to identify key challenges in the implementation of management
information systems; to ascertain managers’ perceptions of the impact of management
information systems on the effectiveness. The total population comprised of seventy-two
(72) staff consisting of operational, middle, and senior managers. The stratified sampling
method was used to select the sample of respondents for the survey in order to ensure
representativeness. An online survey was administered to the sampled respondents using
Google Forms. In conclusion, the managers at Fiaseman Rural Bank have the perception
that MIS is moderately beneficial to the bank. They however think that MIS has a somewhat
positive impact on the effectiveness of the bank. They also did not totally agree that the
challenges stated in the survey hold true. There was generally a lack of heterogeneity in the
perceptions of the managers regarding MIS. Senior management should engage managers
at all levels on MIS issues, especially the performance of Temenos T-24, Koboko Plus, and
Quick Loan. The engagements should focus on current performance levels, expected
performance levels, and what can be done to bridge the gap. The Board of Directors should
request for an Information Systems Audit of Fiaseman Rural Bank.
